Refund policy

We are sure you'll love your Arctic Rose products; however, we know that life isn't always perfect!

RETURNS: If your purchase does not meet your expectations we accept returns on all full-price* orders within 14 days from the day your order is delivered. In order to be eligible for a return, the item(s) must be unwashed and unworn in the same condition in which it was shipped (minus some gentle wear from trying on). We cannot be responsible for damage resulting from washing, wear, or misuse. Please contact us at support@arcticrose.online to open up a conversation on how we may address your concern. We are always happy to help! If there is a defect with the product, please send a picture, with the order # and your name. 
Custom/personalized orders are not refundable or returnable.

Shipping charges for returns and exchanges are the responsibility of the shipper; they are refundable only if there is a defect in the merchandise.

If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

*Sale items and orders placed during promotional events are final and ineligible for refund except in the case of a defect.

ORDER CANCELLATION OR CHANGES 

We start processing your order as quickly as possible to ensure it arrives to you in a timely manner. Because of this, we may be unable to make changes or cancel your order once it is placed. In the event a cancellation or change request is necessary, please contact us by email immediately and we will do our best to accommodate your request.

DAMAGES + ISSUES

While our products are carefully inspected prior to shipping, we understand that things happen. Please inspect your order upon receiving it and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that we are not responsible for damages resulting from shipping, washing, wearing or misuse. 

EXCHANGES

We are sure you'll love your Arctic Rose products; however, we know that life isn't always perfect! We have a 14-day return policy, which means you have 14 days after receiving your item to request a return/exchange for an in-store credit.